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VISIOTerms & Conditions
Current conditions of purchase for ouahimservices.com (Powered by ouahim services sarl – Company Registration Number: 002313328000093).
Welcome to OuahimServices.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, you may not use our services.
1. General Information
OuahimServices.com is owned and operated by OUAHIM SERVICES SARL, a company registered in Morocco.Company Registration Number: 002313328000093
Address: 124 SOUK BOUNAAMANE, Tiznit, Morocco, 85000
Contact Email: Contact@ouahimservices.com
Customer Support Hours: Available 24/7 LIVE SUPPORT
2. Products and Services
OuahimServices.com provides digital software product keys, licenses, and other software solutions.All products are for non-transferrable use on a single PC or device unless specified otherwise.
Purchases include a 1-year support warranty unless otherwise noted.
3. Payment and Pricing
Currency: All prices are displayed in USD.Payment Methods: Payments are securely processed via Stripe.
Payments must be made in full before the product is delivered.
4. Delivery Policy
Digital product keys are delivered via email to the address provided at checkout.Delivery is typically instant, but may take up to 24-48 hours in some cases due to technical delays.
5. Returns and Refund Policy
At OuahimServices.com, we strive to provide exceptional service and ensure customer satisfaction. Below are our policies for returns and refunds:5.1 Eligible Refunds
Refunds will only be provided under the following conditions:Defective or Invalid Product: Online/phone activation fails despite all troubleshooting efforts.
Requests must be submitted via email to Contact@ouahimservices.com within 15 days of purchase.
Defective licenses will be replaced or refunded at the customer’s discretion.
5.2 Ineligible Refunds
Refunds will not be provided in the following situations:Change of Mind: Customers who change their mind or place an order by mistake.
Incompatibility Issues: The software purchased is incompatible with the customer’s hardware or operating system. Examples include:
Purchasing Windows software for a Mac device.
Purchasing software intended for Windows 10 but using Windows 8.
After the Warranty Period: Refunds will not be issued after 1 year from the date of purchase (applies to Microsoft 365 Personal/Home packages only).
Local Device Issues: OuahimServices.com is not liable for issues caused by local computer problems or pre-existing conditions that prevent software from functioning properly.
5.3 Refund Process
If an activation issue cannot be resolved within 15 days of purchase:Customers will receive a full refund immediately upon verification.
By placing an order on our site, you agree to these return policies.
6. Warranty
All products sold by OuahimServices.com include a 1-year support warranty from the date of purchase. This includes assistance with activation and technical support for issues directly related to the purchased software.7. Intellectual Property
All content on OuahimServices.com, including logos, text, graphics, and software, is the property of OUAHIM SERVICES SARL or its licensors and is protected under applicable intellectual property laws.8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.9. Cookies Management
Cookies are small files stored on your device (PC, tablet, or mobile) when you visit a website. The purpose of these files is to improve your user experience, including:Keeping track of your shopping cart.
Remembering your login details.
Providing personalized statistics and user preferences.
Enabling Cookies
You can enable cookies in the settings menu of your browser. However, please note that the site may not function optimally if cookies are blocked.
Deleting Cookies
If you wish to delete cookies that you have previously accepted, follow these instructions:
Use the shortcut CTRL + SHIFT + DEL on most browsers to access the cookie management menu.
Alternatively, follow the specific guide for your browser below:
Internet Explorer
Mozilla Firefox
Google Chrome
Opera
Safari (Mac)
Safari (iPad, iPod)
Android Mobile/Tablet
Flash Cookies (All Browsers)
10. Liability Disclaimer
OuahimServices.com is not responsible for misuse of purchased licenses, including unauthorized transfers or installations. We are not liable for:Indirect, incidental, or consequential damages resulting from the use or inability to use our products.
Pre-existing technical issues on the customer’s devices that affect software performance.
